Privacy Policy
Effective date: June 25, 2026
UpScale Service («UpScale Service,» «we,» «our,» or «us») respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through https://upscale-service.com, phone calls, email, contact forms, and text messaging.
Information We Collect
We may collect your name, phone number, email address, service address or service area, appliance or HVAC service details, appointment preferences, messages you send to us, and basic website usage information.
How We Use Information
We use your information to respond to service requests, schedule and confirm appointments, provide customer support, send service-related updates, improve our website and services, and communicate with you about your request.
SMS/Text Messaging
If you provide your mobile phone number and opt in to receive text messages from UpScale Service, we may send SMS messages related to your service request, appointment scheduling, appointment reminders, technician updates, customer care, and follow-up communications.
Message frequency varies, but you may receive up to 4 messages per service request. Message and data rates may apply. Reply STOP to opt out of SMS messages at any time. Reply HELP for help, or contact us at info@upscale-service.com or +1 (929) 822-4545.
Mobile Number Sharing
We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Mobile information and text messaging originator opt-in data and consent will not be shared with any third parties except service providers that help us deliver our services and text messages, and only as necessary to provide those services.
Service Providers
We may use trusted service providers to operate our website, manage communications, host data, or deliver SMS messages. These providers are only authorized to use your information as needed to provide services to us.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information submitted to us. No online or electronic system can be guaranteed to be completely secure.
Your Choices
You may request that we update or delete your contact information by emailing info@upscale-service.com. You may opt out of SMS messages by replying STOP to any text message from us.
Contact Us
If you have questions about this Privacy Policy, contact UpScale Service at info@upscale-service.com or +1 (929) 822-4545.
See also: Terms and Conditions.